Terms & Conditions

Last updated: May 22, 2026

Welcome to the NRH Box Hardware Co., Ltd website. By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General

These Terms & Conditions govern your use of the website https://www.nrh.hk/ operated by NRH Box Hardware Co., Ltd ("the Company", "we", "us", or "our"). We reserve the right to modify these terms at any time without prior notice.

2. Orders and Transactions

2.1 Quotation Requests

All product prices displayed on this website are indicative and subject to confirmation. Submitting an inquiry or quotation request does not constitute a binding order. A contract is formed only upon our written confirmation and acceptance of your purchase order.

2.2 Pricing

Prices are quoted in USD unless otherwise stated. All prices are subject to change without prior notice. Prices do not include applicable taxes, customs duties, or shipping charges unless explicitly stated.

2.3 Minimum Order Quantity

Minimum order quantities apply as specified on individual product pages or quotations. We reserve the right to adjust minimum order quantities based on production requirements.

3. Payment Terms

Payment terms for specific orders are subject to negotiation and mutual agreement. We reserve the right to require full payment in advance for new customers or sample orders.

4. Shipping Policy

4.1 Trade Terms

Unless otherwise agreed, all prices are quoted FOB Shanghai. Other trade terms (CIF, CFR, EXW, DDP) are available upon request and subject to additional charges.

4.2 Lead Time

Standard production lead time is 25-35 business days after receipt of deposit payment. Lead times may vary depending on order quantity, product specifications, and production schedule. We will confirm estimated delivery dates with each order.

4.3 Shipping Methods

4.4 Shipping Risk

Risk of loss or damage passes to the buyer upon delivery of goods to the carrier for FOB shipments. We recommend purchasing marine cargo insurance for sea freight shipments.

4.5 Customs and Duties

The buyer is responsible for all import duties, customs fees, and taxes applicable in the destination country. We will provide necessary documentation (commercial invoice, packing list, bill of lading, certificate of origin) to facilitate customs clearance.

5. Return & Refund Policy

5.1 Quality Guarantee

All products are manufactured in accordance with agreed specifications and quality standards. We provide ISO 9001 and GJB-certified quality assurance. Each shipment undergoes thorough inspection before dispatch.

5.2 Defective Products

If you receive products that do not conform to the agreed specifications:

5.3 Resolution Options

For confirmed quality issues, we offer the following remedies:

5.4 Non-Returnable Items

6. Disclaimer

6.1 Product Information

All product information, specifications, dimensions, and images on this website are provided for reference purposes only. While we strive to ensure accuracy, we do not guarantee that all information is error-free or complete. Actual product specifications are subject to the confirmed quotation and technical drawings.

6.2 No Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

6.3 Limitation of Liability

In no event shall NRH Box Hardware Co., Ltd be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of this website or our products, even if we have been advised of the possibility of such damages.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and technical drawings, is the property of NRH Box Hardware Co., Ltd and is protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

8. Confidentiality

Both parties agree to keep confidential any proprietary information, technical data, pricing, and business terms shared during the course of business. This obligation survives the termination of any business relationship.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond reasonable control, including but not limited to natural disasters, war, government actions, pandemics, labor disputes, or transportation disruptions.

10. Dispute Resolution

Any disputes arising from these Terms & Conditions or our business relationship shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the Shanghai International Economic and Trade Arbitration Commission (SHIAC) for arbitration in accordance with its rules. The arbitral award shall be final and binding.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the People's Republic of China.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this page. Continued use of our website after any changes constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Contact Us