NRH Box Hardware Co., Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.nrh.hk/ (the "Site").
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or inquiry form
- Request a quote or product information
- Subscribe to our newsletter
- Communicate with us via email, phone, or chat
This information may include:
- Name, email address, phone number
- Company name and job title
- Shipping or billing address
- Product inquiries and business requirements
1.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain information, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited, time spent, and click patterns
- Referring website URL
- Device type (desktop, mobile, tablet)
2. How We Use Your Information
We use the information we collect to:
- Process your inquiries and provide product quotations
- Communicate with you about orders, shipments, and services
- Improve our website functionality and user experience
- Send relevant product updates and industry news (with your consent)
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. Cookie Policy
3.1 What Are Cookies
Cookies are small text files placed on your device when you visit our Site. They help us improve your browsing experience and analyze site traffic.
3.2 Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core site functionality (e.g., cookie consent preference) | 6 months |
| Analytics Cookies | Help us understand how visitors interact with the site (e.g., Google Analytics) | 2 years |
| Functional Cookies | Remember your preferences and settings | 1 year |
3.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect site functionality.
Analytics and functional cookies are only loaded after you click "Accept" on our cookie consent banner.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., hosting providers, email services, analytics tools)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Inquiries and contact records are typically retained for 2 years.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to the processing of your data
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Company: NRH Box Hardware Co., Ltd
- Email: nrh-gz@nrh.cn
- Phone: +86 180 1797 5137
- Address: Room 1703-1704, Zhongji Mansion, 819 Yinxiang Road, Nanxiang Town, Jiading District, Shanghai, China